Return & Refund Policy

At Tavelo (shoptavelo.com), customer satisfaction is our priority. We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order.

Returns

To qualify for a return, items must be unused, in their original condition and packaging, with tags (if applicable) and proof of purchase.

To request a return, email hello@shoptavelo.com with your order number.

Once approved, we'll provide return instructions and the appropriate return address. Please do not send items back without prior authorization.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us immediately at hello@shoptavelo.com so we can resolve the issue.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including personal care items, perishables, customized products, and hazardous materials.

Gift cards are non-refundable. Sale items may also be excluded from voluntary returns where permitted by law.

Exchanges

To exchange an item, request a return and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we'll notify you of its approval status.

Approved refunds will be issued to your original payment method within 10 business days. Your bank may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us.

EU Customers

Customers receiving orders in the European Union have a statutory 14-day right of withdrawal, subject to applicable legal exceptions.

Contact Us

Store: Tavelo

Website: https://shoptavelo.com

Email: hello@shoptavelo.com

Location: Arizona, United States